What support is available if something goes wrong?

100UP supports Ballarat and regional Victoria installs after commissioning.

How it works:

• Remote monitoring — many faults diagnosed before a truck roll
• Phone and email — technical questions and performance troubleshooting
• Local service partners — technicians for on-site repair when needed
• Warranty coordination — we clarify manufacturer coverage and handle claims

Business-hours support with emergency contact for urgent issues affecting daily living. Batteries and inverters typically carry ~10-year manufacturer warranties — we’ll tell you what’s covered upfront.